The Responder system is basically a web-based customer service or help desk type application. The company has hired a Call Center (Customer Service Center) to answer customer's request for service. The company has franchises throughout the entire United States. Customers in the United States, call a toll-free number that is answered by the Call Center.The Call Center enters both the customer information and the service that is requested and then assigns the job to the nearest franchise. The Call Center enters a Zip Code, every franchise is assigned Zip Codes. Once the Zip Code is entered, the user clicks "Look Up Responder" and the franchise that is assigned to that Zip Code is shown. Once the Call Center enters the Call information into Responder, there is a section called Call Management.

We reprogrammed this service in PHP on Symfony framework. We also created the handy administrative area, where any call data can be tracked and managed.